FAQs
What is On-Demand Transit?
On-Demand Transit is a service that responds to ride requests rather than following a fixed route. You can request a ride between any two transit stops in the service area, and a vehicle will be routed to you.
Why is Fort Erie switching to On-Demand Transit from conventional Transit?
The switch to On-Demand was made to better serve the needs of residents in Fort Erie. Moving from a fixed-route service to on-demand service will provide residents on Fort Erie a more convenient way of using public transit.
Is On-Demand Transit accessible?
Yes, Fort Erie Transit has two accessible vans equipped with two forward-facing wheelchair positions with Q-Straint tie-downs to secure mobility aids and provide seatbelts for the passenger.
Drivers are trained to assist passengers, secure & store mobility aids and assist you in boarding/de-boarding the vehicle.
Do I need to provide proof of vaccination to ride transit?
No. Proof of vaccine is not required to ride transit. This is deemed an essential service, like going to the grocery store and at this time proof of vaccine is not required.
Masks are still mandatory on all transit.
What are the service times?
Transit service will run Monday to Saturday from 6 a.m. until 9 p.m.
How can I book my ride?
Riders can book their ride through the website, app, over the phone or by boarding an On-Demand Transit vehicle and requesting a walk-on ride.
What is the code for the new Transit App?
When you download the On-Demand transit app, you will be asked to enter a code. The code for the transit app is "fetransit".
I want to get to my destination by a certain time. How can I do this?
When using the Rider App or online booking page, you can request a “Drop-off” trip. If you request a drop-off at 10 a.m., the system will ensure that you arrive there before that time.
To do this:
toggle the “ASAP” option off Switch from “Pick-up” to “Drop-off”; and
enter the time by which you want to arrive at your destination.
If you are calling into your agency, just mention that you would like a drop-off style trip!
How can trips be cancelled through the app?
Navigate to the trips screen and swipe right on an Active trip, then tap "Cancel".
I forgot my password, how do I reset it?
On iPhone:
press the icon at the bottom right of the login screen; press forgot password; then
check your e-mail for a reset link.
On Android:
press the icon at the bottom right of the login screen;
press forgot password; then
check your e-mail for a reset link.
On the Web Portal:
from the landing screen, press Login;
press the icon at the bottom right of the login screen; press the forgot password icon;
enter your e-mail; then
check your e-mail for a link to reset your password.
Can I bring my pet on the bus?
As with regular transit service, passengers who require the support of a service animal are permitted to bring their service animal on board.